Founded in 1990, Loadstone Studio has grown to be a leading advanced photo/video equipment company. Through its core management system of the production line, Loadstone Studio quickly became a globally recognized provider of photo/video lighting solutions by a full spectrum of photographers. Over the next decade, Loadstone Studio continued to expand its product offerings with core technology on all of its products. And currently as a industry leader, our company provides access to outstanding quality equipment on many different applications and customizations to professionals that help them use lighting equipment more effectively.
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We offer Free Ground Shipping on all orders in the U.S. via UPS ground or USPS Surepost.
Most of in-stock single items ship within 24 hours and otherwise will require 2 business days for processing from receipt of order.
Delivery time for orders is calculated based on processing time plus shipping time that is specified by the carrier.
We usually do not accept international orders. In case your order has been personally arranged with us for international shipping, we do not collect any form of taxes, duties or tariffs for any orders outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.
We offer a 30-day money-back guarantee policy. For the purchases that are made beyond this period, unfortunately we can not offer any refund or exchange services.
In order for your purchase to be eligible for a full refund or exchange, your item must be in unused condition with original packaging as you received, unless defective item/shipping damage issues are involved.
Also, several types of goods are exempt from return item qualification. These goods are mainly non-material goods which can not be resold.
Examples of these goods include but not limited to:
Downloadable software products
In order to request your return/exchange service, we require a copy of invoice or proof of purchase.
There are certain situations where only partial refunds will be granted. It will be when any items are returned not in its original condition, or is damaged or missing its components for reasons not due to our error.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once you are approved, then your full/partial refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 7 days.
We will only replace items if they are defective or damaged. If you need an exchange for the identical item for such issues, we normally process your request immediately.
If the item was marked as a gift when purchased and shipped directly to you, we will issue a store credit for the equivalent value of your return item. If the item was purchased by someone else and given it to you as a gift, the refund will be issued to the original purchaser.
Late or missing refunds
If you haven’t received a refund, it is recommended that you check with your bank or contact your credit card company first. it is a common case that the banks requires 3-7 days of processing time before your refund is officially posted.
Unless it is a defective item/shipping damage issue, you will be responsible for shipping cost for all returns. Should you refuse to receive a package or the package is delivered to a wrong address due to your mistake, then any additional cost occurs on returning/rerouting will be deducted from your refund.
If you are returning an item over $75 of total value, you should consider using a trackable shipping service and purchasing shipping insurance. Additional cost will occur for returns or exchanges that are not received or damaged during shipping.
Please contact our customer support desk at firstname.lastname@example.org
for all return inquiries.
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Shop Owner' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back within one business day after contacting us.What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back from within one business day after contacting us.If you do not see the 'Contact Shop Owner' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.